You will receive an email with tracking information once your order has shipped.

Yes, however we do not offer free shipping for international orders.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns for custom items.

To start a return, contact us at sales@buypokerchips.com. 

If your return is accepted, you are responsible for the return shipping costs. 

You can always contact us for any return question at sales@buypokerchips.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@buypokerchips.com.

Custom orders cannot be returned. Please ensure all details are correct before finalizing your custom order.

Orders are usually shipped within 1 business day.

Yes, we offer discounts for bulk purchases. Please contact us directly to discuss your specific needs.

Ceramic poker chips are highly durable and less prone to chipping compared to traditional clay chips. They are crafted through an injection molding process that allows for detailed, full-face graphics and a smoother texture. This manufacturing technique not only enhances their aesthetic appeal but also prevents them from absorbing oils from players' hands, maintaining their quality and appearance over extended use. Ideal for frequent gameplay, ceramic chips offer both visual appeal and lasting durability.

4-5 players – 300 chips

6-7 players – 400 chips

7-8 players – 500 chips

8-10 players – 600 chips

10-15 players – 1000 chips

For denominations, we recommend you stick with 3 or 4 consecutive denominations (i.e. $1, $5, and $25 chips where each consecutive chip jumps in value 4-5 fold between denominations). If you go with 3 denominations, get quantities with a ratio of 60:30:10 percent from lowest to highest denominations (i.e. on a 500 chip set, you’d get 300x $1 chips, 150x $5 chips, and 50x $25 chips). If you go with 4 denominations, get quantities with a ratio of 40:40:10:10 percent from lowest to highest.

Our high-end casino quality Archetype chips are made to be cleaned. Casinos clean their chips rather frequently. With the heavy use and everything that gets spilled on chips in a casino environment, they won’t touch chips that can not be easily cleaned. The best way to clean them is to use a mild detergent (like the baby detergent Dreft) with water. You can wash them individually, or just dump them into a bucket of soap or water and swish them around a bit. We don’t recommend soaking them for long periods of time, just rather get them in, clean them up, and then dry them off with a non-abrasive towel.