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FAQ's

Find answers to common questions about orders and products.

Have another question? Feel free to reach out to us.

Orders, Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How can I track my order?

You will receive an email with tracking information once your order has shipped.

Do you ship internationally?

Yes. We ship to over 56 countries across North America, Latin America, the Caribbean, Europe, and Oceania. Shipping rates are calculated at checkout based on your location.

What is your return policy?

We have a 14-day return policy. Items must be returned in their original condition and packaging. We do not accept returns on custom orders, sample sets, sale items, or gift cards.

Return shipping is the responsibility of the customer unless the return is due to our error. All approved returns are subject to a 10% restocking fee. Original shipping fees are nonrefundable.

To start a return, contact us at sales@buypokerchips.com.

Can I return custom poker chips?

Custom orders cannot be returned. Please ensure all details are correct before finalizing your custom order.

When will my order be shipped?

Orders are usually shipped within 1 business day.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. Please contact us directly to discuss your specific needs.

Products

Below are some common questions about our products

What's the difference between ceramic and clay chips

Ceramic poker chips are highly durable and less prone to chipping compared to traditional clay chips. They are crafted through an injection molding process that allows for detailed, full-face graphics and a smoother texture. This manufacturing technique not only enhances their aesthetic appeal but also prevents them from absorbing oils from players' hands, maintaining their quality and appearance over extended use. Ideal for frequent gameplay, ceramic chips offer both visual appeal and lasting durability.

How do I choose the right number of chips for my poker game?

4-5 players – 300 chips

6-7 players – 400 chips

7-8 players – 500 chips

8-10 players – 600 chips

10-15 players – 1000 chips

For denominations, we recommend you stick with 3 or 4 consecutive denominations (i.e. $1, $5, and $25 chips where each consecutive chip jumps in value 4-5 fold between denominations). If you go with 3 denominations, get quantities with a ratio of 60:30:10 percent from lowest to highest denominations (i.e. on a 500 chip set, you’d get 300x $1 chips, 150x $5 chips, and 50x $25 chips). If you go with 4 denominations, get quantities with a ratio of 40:40:10:10 percent from lowest to highest.

What is the best way to clean poker chips?

Our high-end casino quality Archetype chips are made to be cleaned. Casinos clean their chips rather frequently. With the heavy use and everything that gets spilled on chips in a casino environment, they won’t touch chips that can not be easily cleaned. The best way to clean them is to use a mild detergent (like the baby detergent Dreft) with water. You can wash them individually, or just dump them into a bucket of soap or water and swish them around a bit. We don’t recommend soaking them for long periods of time, just rather get them in, clean them up, and then dry them off with a non-abrasive towel.

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