Find answers to common questions about orders and products.

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Orders, Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How can I track my order?

You will receive an email with tracking information once your order has shipped.

Do you ship internationally?

Yes, however we do not offer free shipping for international orders.

What is your return policy?

Orders may be returned within 15 days for a full refund. Customers are responsible for return shipping costs.

Can I return custom poker chips?

Custom orders cannot be returned. Please ensure all details are correct before finalizing your custom order.

When will my order be shipped?

Orders are usually shipped within 1 business day.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. Please contact us directly to discuss your specific needs.


Below are some common questions about our products

What's the difference between ceramic and clay chips

Ceramic poker chips are highly durable and less prone to chipping compared to traditional clay chips. They are crafted through an injection molding process that allows for detailed, full-face graphics and a smoother texture. This manufacturing technique not only enhances their aesthetic appeal but also prevents them from absorbing oils from players' hands, maintaining their quality and appearance over extended use. Ideal for frequent gameplay, ceramic chips offer both visual appeal and lasting durability.

How do I choose the right number of chips for my poker game?

4-5 players – 300 chips

6-7 players – 400 chips

7-8 players – 500 chips

8-10 players – 600 chips

10-15 players – 1000 chips

For denominations, we recommend you stick with 3 or 4 consecutive denominations (i.e. $1, $5, and $25 chips where each consecutive chip jumps in value 4-5 fold between denominations). If you go with 3 denominations, get quantities with a ratio of 60:30:10 percent from lowest to highest denominations (i.e. on a 500 chip set, you’d get 300x $1 chips, 150x $5 chips, and 50x $25 chips). If you go with 4 denominations, get quantities with a ratio of 40:40:10:10 percent from lowest to highest.

What is the best way to clean poker chips?

Our high-end casino quality Archetype chips are made to be cleaned. Casinos clean their chips rather frequently. With the heavy use and everything that gets spilled on chips in a casino environment, they won’t touch chips that can not be easily cleaned. The best way to clean them is to use a mild detergent (like the baby detergent Dreft) with water. You can wash them individually, or just dump them into a bucket of soap or water and swish them around a bit. We don’t recommend soaking them for long periods of time, just rather get them in, clean them up, and then dry them off with a non-abrasive towel.

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